Shipping policy
Here is the updated shipping policy for Mevo Labs:
Shipping Policy
Mevo Labs partners with major international shipping carriers including FedEx, DHL, UPS, and EMS, who work with local couriers — allowing us to ship directly to your door and proudly offer free worldwide shipping on every order.
All payments are subject to verification and approval before shipping and may take several days to process. To help prevent fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
We require between 2-5 working days on average to fulfil your order and dispatch it to our carrier. Some items may take longer around major holidays (up to 10 days), or if your order includes items experiencing stock availability issues.
Once your order has begun processing we are unable to make any changes, including address changes. We will only ship to the address provided at checkout.
We ship on business days only and do not ship on Saturdays, Sundays or public holidays. Once your order has shipped you will receive a Shipping Confirmation email with your tracking details.
For orders with multiple items, products may be shipped separately and received on different dates.
Tracking
All orders are dispatched with a tracking number. You will receive an email with your tracking number once your order has been handed to the carrier.
Please note that for some carriers it can take several days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking activity, please contact us at support@mevolabs.com.
Estimated Delivery Times
Delivery times vary by location. The following are estimates only and do not include our 2-5 day processing time:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-14 Business Days |
| Canada & Europe | 10-14 Business Days |
| Australia & New Zealand | 10-21 Business Days |
| Rest of World | 15-30 Business Days |
While we will do everything we can to ensure timely delivery, Mevo Labs cannot be held responsible for delays caused by customs clearance, public holidays, severe weather, or other circumstances beyond our control.
Duties, Taxes and Customs Fees
International shipments may be subject to import taxes, duties and/or customs clearance fees levied by the destination country. These charges are the sole responsibility of the recipient. Mevo Labs has no control over these fees and cannot predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred. For specific information we recommend contacting your local customs office.
Lost, Stolen or Damaged Packages
Mevo Labs is not responsible for lost, stolen or damaged packages. If your tracking information confirms delivery but you have not received your order, please report this directly to your shipping carrier. We use carrier timestamp and delivery confirmation data when reviewing any damage or loss claims, so please report any issues promptly.
Wrong Address
It is the responsibility of the buyer to ensure the shipping address entered at checkout is correct. We begin processing orders immediately and are unable to make changes once an order has been placed. Please double check your address before confirming your order.
Contact Us
We'd love to hear from you. For any shipping questions or concerns please contact us at support@mevolabs.com. We take all feedback seriously and are always working to improve your experience.