Privacy policy
Here is the updated Privacy Policy for Mevo Labs:
Privacy Policy
This Privacy Policy describes how mevolabs.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at support@mevolabs.com.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information."
Device Information Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site. Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.
Order Information Purpose of collection: to provide products and services to you, process your payment, arrange shipping, provide order confirmations and invoices, communicate with you, and screen orders for potential fraud. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify and our shipping carriers. Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
Customer Support Information Purpose of collection: to provide customer support. Source of collection: collected from you. Personal Information collected: any information you provide when contacting us for support.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@mevolabs.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information, or to otherwise protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.
You can opt out of targeted advertising by visiting:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
You can also opt out via the Digital Advertising Alliance at: https://optout.aboutads.info/
Using Personal Information
We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Lawful Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
- Your consent
- The performance of the contract between you and the Site
- Compliance with our legal obligations
- For our legitimate interests, which do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information please see the Your Rights section below.
Automatic Decision-Making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you. Our processor Shopify uses limited automated decision-making to prevent fraud, including temporary blacklisting of IP addresses and credit cards associated with repeated failed transactions.
Your Rights
GDPR If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights please contact us at support@mevolabs.com.
Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and analytics cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.
We use the following cookies to operate and improve our Site:
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin | 2y |
| _secure_session_id | Used in connection with navigation through a storefront | 24h |
| _shopify_country | Used in connection with checkout | session |
| _shopify_m | Used for managing customer privacy settings | 1y |
| _shopify_tm | Used for managing customer privacy settings | 30min |
| _shopify_tw | Used for managing customer privacy settings | 2w |
| _storefront_u | Used to facilitate updating customer account information | 1min |
| _tracking_consent | Tracking preferences | 1y |
| cart | Used in connection with shopping cart | 2w |
| cart_currency | Used in connection with shopping cart | 2w |
| cart_sig | Used in connection with checkout | 2w |
| checkout | Used in connection with checkout | 4w |
| checkout_token | Used in connection with checkout | 1y |
| secure_customer_sig | Used in connection with customer login | 20y |
| shopify_pay | Used in connection with checkout | 1y |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages | 2w |
| _orig_referrer | Track landing pages | 2w |
| _s | Shopify analytics | 30min |
| _shopify_d | Shopify analytics | session |
| _shopify_s | Shopify analytics | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals | 30min |
| _shopify_y | Shopify analytics | 1y |
| _y | Shopify analytics | 1y |
Most cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies through your browser settings. Please note that removing or blocking cookies can negatively impact your experience and parts of the Site may no longer be fully accessible.
Do Not Track
Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We encourage you to review this page periodically.
Complaints
If you would like to make a complaint please contact us at support@mevolabs.com. If you are not satisfied with our response you have the right to lodge a complaint with the relevant data protection authority. For UK residents this is the ICO: https://ico.org.uk/make-a-complaint/
Last updated: June 2026